An AI-powered helpdesk built specifically for Shopify merchants.
Yektoo is an AI-powered helpdesk built for Shopify merchants. It unifies email, live chat, and Shopify order data into one inbox. AI drafts replies from your knowledge base, auto-tags every ticket by intent, and auto-replies to high-confidence queries — so support teams resolve issues in minutes, not hours. All AI features are included on every plan starting at $49/month with unlimited agents.
Yektoo is designed for ecommerce teams that handle order-related support: returns, refunds, shipping inquiries, product questions, and complaints. The platform pulls full Shopify order history, customer lifetime value, and fraud detection data directly into every support ticket. Agents can process refunds, edit orders, and update shipping addresses without leaving the conversation.
Founded in 2024, Yektoo is built as an alternative to Gorgias and Zendesk for Shopify-focused teams. Unlike Gorgias, which charges per AI-resolved conversation, and Zendesk, which charges per agent seat, Yektoo uses flat-rate pricing with unlimited agents and all AI features included at every tier.
Drafts context-aware replies from your knowledge base using RAG — pulling from SOPs, past replies, and Shopify order data.
Automatic responses with configurable confidence thresholds (65-90%), delay settings, and tag-based targeting.
Categorizes every ticket by intent (refund, shipping, product question, complaint) and routes to the right agent.
Prepares a draft reply for every new message before an agent opens it.
Condenses long email threads into key points with sentiment analysis.
Weekly insight reports surfacing refund patterns, sentiment shifts, and operational bottlenecks.
Personalized abandoned checkout recovery emails with delay settings, AI personality, and recovered revenue tracking.
Order history, refunds, order editing, LTV, fraud detection, and multi-store support inside every ticket.
Customer-facing knowledge base with custom branding, article analytics, and feedback collection.
Post-resolution satisfaction surveys with configurable delay, expiry, cooldown, and analytics dashboard.
All plans include every AI feature, unlimited agents, and unlimited integrations. 14-day free trial, no credit card required.
600 tickets/month, unlimited agents, all AI features
3,000 tickets/month, unlimited agents, all AI features
Unlimited tickets, dedicated success manager, customizable solutions
Yektoo includes all AI features at $49/month with unlimited agents. Gorgias charges $0.90-$1.00 per AI-resolved conversation as an add-on. Zendesk charges $19-$169 per agent/month with AI Copilot as an extra add-on. See how Yektoo compares to Gorgias and Zendesk, or browse our full comparison of 7 Shopify helpdesks.