Comparison

Yektoo vs Gorgias: Which Shopify Helpdesk Is Right for You?

An honest, side-by-side comparison of features, pricing, and AI capabilities for Shopify merchants.

Quick answer: For Shopify merchants who want AI features from day one, Yektoo is the better value — all AI features are included at $49/month with unlimited agents. Gorgias starts at $10/month but charges $0.90–$1.00 per AI-resolved conversation as an add-on. Gorgias is better for teams that need 150+ integrations or a visual rules engine.

Pricing Comparison

Yektoo Starter Yektoo Pro Gorgias Starter Gorgias Basic Gorgias Pro
Monthly price $49/mo $149/mo $10/mo $50/mo $300/mo
Tickets included 600 3,000 50 300 2,000
Overage — — $0.40/ticket $40/100 tickets $36/100 tickets
Agent seats Unlimited Unlimited 3 seats 500 seats 500 seats
AI features included All AI included All AI included AI Agent $1.00/resolution AI Agent $0.90/resolution AI Agent $0.90/resolution

At Gorgias, AI Agent is a per-resolution add-on on every plan. A merchant handling 400 AI resolutions per month pays $360–$400 extra on top of the base plan. Yektoo includes all AI features at no additional cost on every plan.

AI Features Comparison

Feature Yektoo Gorgias
AI Copilot (draft replies from knowledge base) ✓ Included on all plans ✕ Not available as a copilot — AI Agent auto-resolves
AI Auto-Reply with confidence thresholds ✓ Included — configurable threshold (65–90%), delay, max replies per thread, tag-based targeting AI Agent — pay per automated resolution
AI Auto-Tagging ✓ Included on all plans ✓ Intent & sentiment detection included
AI Thread Summarizer ✓ Included on all plans ✕ Not available
AI Auto-Draft (draft on every new message) ✓ Included on all plans ✕ Not available
AI Knowledge Base (vector embeddings) ✓ Included on all plans Basic FAQ content
AI Analytics & Insights ✓ Included on all plans Basic automation stats
AI Checkout Recovery ✓ Included on all plans ✕ Not available
AI Personality Customization ✓ Per-store AI personality ✕ Not available

Shopify Integration Comparison

Feature Yektoo Gorgias
View order history in ticket ✓ ✓
Process refunds from ticket ✓ Partial refunds, restock options ✓
Edit orders (line items, quantities) ✓ Limited
Update shipping addresses ✓ ✓
Customer LTV data ✓ ✓
High-risk order fraud detection ✓ With auto-cancel ✕
Multi-store support ✓ Unlimited stores ✓

Platform Features Comparison

Feature Yektoo Gorgias
Unified shared inbox ✓ ✓
Live chat widget ✓ ✓
Customer-facing Help Center ✓ Brandable, with analytics ✓
CSAT surveys ✓ Configurable delay, expiry, cooldown ✓
Reply templates with variables ✓ {{customer_name}}, dynamic data ✓ Macros with variables
Tag routing / auto-assignment ✓ ✓ Via Rules
Kanban board ✓ ✕
Greeting messages (auto-welcome) ✓ ✕
Saved views (custom filters) ✓ Pinning, sharing, groups ✓
Agent collision detection ✓ ✓
Dark mode ✓ ✕
Revenue attribution per conversation ✕ ✓
Visual rules engine ✕ Tag routing only ✓
SLA policies ✕ ✓
Phone/voice channel ✕ ✓ Add-on
SMS channel ✕ ✓ Add-on
Native mobile app ✕ Responsive web ✓
Integration marketplace Shopify, Gmail, Outlook, Zoho, IMAP 150+ integrations

Where Yektoo Wins

  • All AI features included at $49/mo — no per-resolution fees
  • Unlimited agents on every plan
  • AI Copilot drafts from YOUR knowledge base using RAG — not generic responses
  • Abandoned checkout recovery and fraud detection included at no extra cost

Where Gorgias Wins

  • Larger integration ecosystem (150+ apps vs focused set)
  • Visual rules engine for complex workflow automation
  • Revenue attribution tracks which support conversations lead to purchases
  • Phone/voice and SMS channels available as add-ons

Who Should Choose Yektoo

  • Shopify merchants who want AI from day one without add-on costs
  • Small to mid-size teams (1–15 agents) who need all features on affordable plans
  • Stores doing 200–3,000 tickets/month where AI automation is the priority
  • Merchants who value Shopify-depth (order editing, fraud detection) over breadth of integrations

Who Should Choose Gorgias

  • Larger teams that need phone/voice support
  • Brands that need 150+ integrations with other tools
  • Teams that need a visual rules engine for complex automation workflows
  • Stores that want per-conversation revenue attribution

Ready to try Yektoo?

Start your free 14-day trial — all AI features included, no credit card required.

Start Now

See All Features