AI reads every incoming message and classifies it by intent — refund request, shipping delay, product question, order change, complaint. The right agent gets the right ticket, every time.
Start Free TrialManual ticket triage wastes your team's first hour every morning. Yektoo's AI Auto-Tagging reads the content of every incoming message and applies intent tags before any agent opens the inbox. Combined with routing rules, tickets are automatically assigned to the right person or team.
Classifies tickets as refund requests, shipping inquiries, product questions, complaints, and more.
Map tags to agents or teams. Refund requests go to billing, shipping issues to logistics, and so on.
When agents correct a tag, the model learns. Classification accuracy improves over time with your feedback.
See tag accuracy, distribution, and misclassification patterns in a dedicated analytics view.
Without auto-tagging, agents cherry-pick easy tickets while complex ones sit in the queue. With Yektoo, every ticket is categorised and assigned before it reaches a human — meaning fair distribution, faster response times, and no ticket left behind.