Automatic responses when AI confidence passes your threshold. Handle high-frequency, low-complexity tickets without human involvement — while keeping full control over what gets auto-resolved.
Start Free TrialMost support teams spend 40-60% of their time answering the same questions: "Where is my order?", "What's your return policy?", "How do I track my package?" AI Auto-Reply handles these tickets end-to-end while routing complex issues to your human agents.
Set the minimum confidence score required before AI sends a reply. Full control over automation quality.
Add a delay before auto-replies send, giving agents a window to intercept if needed.
Enable auto-reply only for specific ticket types — WISMO, shipping, return policy, and more.
Limit how many auto-replies can occur per conversation to prevent infinite AI loops.
Trust but verify. The accuracy dashboard shows you exactly how AI Auto-Reply is performing — false positive rates per intent, resolution rates, and customer satisfaction scores for auto-resolved tickets versus human-resolved ones.