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Find quick answers to the most common questions about our platform
What is Yektoo ?
Yektoo is an AI-powered helpdesk built for eCommerce brands. It unifies your email provider and live chat into one place, helping your team respond faster, stay organised, and deliver outstanding customer support — all with the help of intelligent automation.
How does the AI actually help?
Yektoo’s AI does the heavy lifting for you: AI Copilot drafts context-aware replies instantly. AI Summary condenses long conversations into one quick view. AI Auto-Tagging classifies every ticket automatically. AI Auto-Draft prepares a reply for every new message. It saves your agents hours every day while keeping tone and accuracy consistent with your brand.
Can Yektoo integrate with Shopify?
Absolutely. Yektoo connects seamlessly with Shopify — letting you see each customer’s order history, fulfilment status, and lifetime value right beside their email or message. You can issue refunds, check tracking, or even create new orders without leaving the conversation.
Which email platforms are supported?
Yektoo supports any email provider — including Gmail, Outlook, Yahoo, Zoho, GoDaddy, and custom business domains. All connections use secure server-side authentication, so you can manage every inbox safely from one central hub.
Is Yektoo good for small or large teams?
Both. Yektoo scales effortlessly — from solo founders handling emails themselves to enterprise-level support teams with dozens of agents. Collaboration tools, assignment rules, and internal notes keep everyone aligned as you grow.
Does Yektoo include reporting and analytics?
Absolutely. Yektoo’s analytics dashboard gives you visibility into ticket volume, response time, agent performance, and customer satisfaction. Plus, AI-powered insights highlight refund trends, common issues, and opportunities to improve your support process.
What makes Yektoo different from other helpdesks ?
Yektoo is built for modern eCommerce brands that value speed, simplicity, and intelligence. It’s not just another shared inbox — it’s an AI-powered platform that truly understands your conversations. Expect faster responses, deeper customer insights, and collaboration that feels effortless. Plus, AI-powered insights highlight refund trends, common issues, and opportunities to improve your support process.
Can I try Yektoo before subscribing?
Yes — you can start a free 14-day trial right now. Connect your email (any provider) and Shopify store in minutes, invite your team, and experience customer support without the chaos.
Is Yektoo good for solopreneurs?
Absolutely. Yektoo is perfect for solopreneurs who manage customer support on their own. With built-in AI tools that draft replies, tag emails, and summarise conversations automatically, you can handle the workload of a full support team, while staying focused on growing your business.
Your Queries, Simplified
Questions? Answers!
Find quick answers to the most common questions about our platform
What is Yektoo ?
Yektoo is an AI-powered helpdesk built for eCommerce brands. It unifies your email provider and live chat into one place, helping your team respond faster, stay organised, and deliver outstanding customer support — all with the help of intelligent automation.
How does the AI actually help?
Yektoo’s AI does the heavy lifting for you: AI Copilot drafts context-aware replies instantly. AI Summary condenses long conversations into one quick view. AI Auto-Tagging classifies every ticket automatically. AI Auto-Draft prepares a reply for every new message. It saves your agents hours every day while keeping tone and accuracy consistent with your brand.
Can Yektoo integrate with Shopify?
Absolutely. Yektoo connects seamlessly with Shopify — letting you see each customer’s order history, fulfilment status, and lifetime value right beside their email or message. You can issue refunds, check tracking, or even create new orders without leaving the conversation.
Which email platforms are supported?
Yektoo supports any email provider — including Gmail, Outlook, Yahoo, Zoho, GoDaddy, and custom business domains. All connections use secure server-side authentication, so you can manage every inbox safely from one central hub.
Is Yektoo good for small or large teams?
Both. Yektoo scales effortlessly — from solo founders handling emails themselves to enterprise-level support teams with dozens of agents. Collaboration tools, assignment rules, and internal notes keep everyone aligned as you grow.
Does Yektoo include reporting and analytics?
Absolutely. Yektoo’s analytics dashboard gives you visibility into ticket volume, response time, agent performance, and customer satisfaction. Plus, AI-powered insights highlight refund trends, common issues, and opportunities to improve your support process.
What makes Yektoo different from other helpdesks ?
Yektoo is built for modern eCommerce brands that value speed, simplicity, and intelligence. It’s not just another shared inbox — it’s an AI-powered platform that truly understands your conversations. Expect faster responses, deeper customer insights, and collaboration that feels effortless. Plus, AI-powered insights highlight refund trends, common issues, and opportunities to improve your support process.
Can I try Yektoo before subscribing?
Yes — you can start a free 14-day trial right now. Connect your email (any provider) and Shopify store in minutes, invite your team, and experience customer support without the chaos.
Is Yektoo good for solopreneurs?
Absolutely. Yektoo is perfect for solopreneurs who manage customer support on their own. With built-in AI tools that draft replies, tag emails, and summarise conversations automatically, you can handle the workload of a full support team, while staying focused on growing your business.
Your Queries, Simplified
Questions? Answers!
Find quick answers to the most common questions about our platform
What is Yektoo ?
How does the AI actually help?
Can Yektoo integrate with Shopify?
Which email platforms are supported?
Is Yektoo good for small or large teams?
Does Yektoo include reporting and analytics?
What makes Yektoo different from other helpdesks ?
Can I try Yektoo before subscribing?
Is Yektoo good for solopreneurs?